Customer privacy and data security

As a provider of internet, telephone and television services, our customers’ digital lives are entrusted to us. So every decision we make comes with an obligation to keep personal data safe. We define data security as the measures that we take to protect the confidentiality and integrity of our customers’ data. It’s a priority for us because our customers trust us with their data and we work hard to maintain that trust.

Protecting children online

We aim to make the digital world safe for everyone, especially our children, so we ensure our products and services offer parental control features that help parents keep children safe online. Our internet safety toolkits guide parents and teachers alike on how to empower young people of all ages to protect themselves as they explore the online world.

Responsible procurement

We’re committed to building better relationships with our suppliers not only to mitigate risks but to also help identify opportunities. This includes better understanding the way we source our electronic components and network equipment and its subsequent distribution to our customers. 

Our approach has 4 main stages:

  1. Requirements: Setting requirements for suppliers through our Responsible Procurement and Supply Chain Principles
  2. Alignment: Creating internal understanding through training our Procurement team.
  3. Assessments: Assessing our suppliers using the EcoVadis platform.
  4. Dialogue: Opening up possibilities for suppliers improvement including corrective actions

We expect our suppliers to read the following documents to get an understanding of the requirements Liberty Global has with regards to Responsible Procurement:

We assess our suppliers by using EcoVadis 21 CSR Criteria. The criteria cover four material areas, Environment, Social, Ethics, and Sustainable Procurement. This constitutes the basis for the ESG (Environment Social Governance) performance of our suppliers. EcoVadis enables us to assess and benchmark our suppliers through a scorecard with actionable feedback and an online corrective action plan.

Safeguarding human rights in our labour and supply chain

Safeguarding labour and human rights in our own operations and our supply chain, including the active prevention of occupational diseases or accidents as well as modern slavery is one of Liberty Global’s material issues. 

Our commitment to human rights is guided by the UN Guiding Principles on Business and Human Rights and the international human rights principles encompassed in the Universal Declaration of Human Rights, including those contained within the International Bill of Rights and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work. 

In July 2020, Liberty Global for the first time published its Human Rights Statement, expressing our commitment to respecting human rights. We will review these principles annually and continue to improve and update as needed. 

In 2019, 34 suppliers were issued 382 corrective actions to improve their performance. Based on our assessments, 74 of the 382 actions were focused on improving policies and processes related to the monitoring of labour and human rights.