Liberty Global has a proud history extending over three decades. From inventing the concept of triple-play to leading in fixed-mobile convergence and rolling out gigabit speeds, our entrepreneurial spirit and ambition have put us at the cutting edge of our industry and continue to propel us forward.
As Liberty Global continues to evolve, our shared commitment to one of our Company values, Straight Up, means we treat our customers fairly, treat our colleagues with respect, and uphold the highest ethical and legal standards. As a result we have a strong reputation with our customers, our employees, our business partners and in the communities we serve.
Our Code of Conduct is designed provide the basic principles to support our people in working to the best of their abilities while maintaining the trust and solid reputation we have built.
As mentioned in our Code of Conduct, we treat all our customers fairly, and this includes keeping our customer data private and safe, and in accordance with all applicable regulations. These principles are set out in our Internal Privacy Policy.
Because of the regulated nature of communication services, we may receive requests for information concerning the communications of our customers. Such requests need to be made by the competent state security forces and bodies and / or judicial forces.
During 2022 Liberty Global Group received 509.358 government requests, from which 90% resulted in customer data disclosures.
These are aggregated figures for the countries where Liberty Global operates whose national regulatory frameworks allow the publishing of this information.
Whistleblowing facility
We operate a whistleblowing facility available for employees, ex-employees, and all third parties with whom Liberty Global has a business relationship to report any unethical behavior for investigation.
If employees, business partners, suppliers and contractors become aware of or suspect any conduct they believe violates the Liberty Global Code of Conduct or any applicable law, rule, regulation or unethical behaviour, they are encouraged to report such improper conduct as promptly as possible.
A report can be made using our secure independent third party portal below. This portal is available 24 hours a day, 365 days a year. Your report will be passed to the Liberty Global Compliance team who will allocate the report to the team best placed to determine the appropriate action.
This facility is not for customer service matters or enquiries. If you have a customer service enquiry, please use the appropriate help and support contact details of your local service provider.
Any personal data provided will only be used to investigate the allegation reported and take action in line with our Code of Conduct. If you wish to know more about how we use your personal data, please refer to our Privacy Statement.
