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Please find below a list of the most commonly asked questions from US employees relating to coronavirus (COVID-19).  We will continue to update this information as the situation unfolds. The answers and advice below are subject to review and may change at any time. If there is a question you still need answering, get in touch at peopleservices@libertyglobal.com.

 

Who do I need to inform if I plan to come into the office?

To allow the Facilities team to properly plan and to ensure we are able to track everyone who is in our space, please email facilitiesdenver@libertyglobal.com at least one business day BEFORE you plan to return to the office. You will need to inform the Facilities team for every day you plan to be in the office. Facilities will reply to your email to confirm you are able to come in. Please also plan to inform the Facilities team if you’re going to stop by the office over the weekend. 


I don’t feel comfortable returning to the office yet. Will I be penalized in any way?

No. Our number one priority is your health and safety. No one should be taking any action that puts their health at risk. We recognize that everyone has specific circumstances that will impact their decisions. Please work with your line manager to agree an approach that works best for you.


Does our new approach of returning to the office still fall in line with local government guidance?

Yes. From the outset we have always followed the latest government guidance in each country, which has been constantly evolving. And while the majority of employees will continue to work from home for the majority of the working week, all of our offices are now safely open with the correct health, safety and social distancing measures in place. We can safely accommodate all those who want to or need to spend time in the office.


What are the types of things that may warrant me coming into the office?

If it is safe for you to do so, there are many good reasons why you might come into the office.  It may be because you feel it is better for your wellbeing to see other colleagues or simply because you’d like to get back into the routine. There are also practical reasons to come into the office. Some examples include:

  • Individual preference due to wellbeing, home set-up or personal reasons
  • Quarterly 4 Performance Reviews
  • Team meetings, which comply with local health and safety protocols
  • Recruitment and onboarding activities (ie…interviews and new joiners)
  • Essential meetings with vendors and partner organizations
  • Project work where it is more effective for you to be in-person

Can you explain more about the regular “team connection days”?

Across our countless conversations, surveys and focus groups, one thing we heard repeatedly was how highly you value the workplace as somewhere to collaborate and connect in person with one another. Team connection days have already started taking place across the business. They could be as simple as coordinating a team lunch in person, or attending a team strategy day, or a gathering to welcome a new team member. Your MD/VP will co-ordinate how this guidance could work in your department, ensuring we continue to follow all the latest government health and safety protocols.


When I return to office, do I need to keep to my standard working hours?

No. We recognize there are still many factors impacting our daily decisions and responsibilities – such as schools staggering pick-up and drop-off times for children, or the desire to avoid peak time on public transport. Please do speak with your line manager about any adjustments you need to make, such as changing your arrival and departure times from the office.


Other companies have decided to work from home fully. What has informed Liberty Global’s decisions and approach?

Every company is unique, and you will find a wide range of approaches in place. Our decisions have been informed by you – through extensive focus groups, surveys and regular feedback these past months. Our approach is designed to achieve this, while keeping health and safety as our number one priority.


If I want to work in the office, who determines the days that I go in?

With advance planning, you will be able to attend at a time which best suits you.  We recommend working with your manager and coordinating with your wider team to ensure that you make the most of the opportunity to connect in the office. There will, however, be a limit to the numbers who can attend the office at any one point while maintaining the correct social distancing. That is why we request you follow the correct process to ensure you can come in to the office.


With social distancing in place, is the office (including meeting rooms) really designed for collaboration?

We have made each office as safe as possible according to each government’s guidelines, while respecting social distancing. We ask that teams collaborate as best they can with the rooms available in the office, while respecting the social distancing guidelines.


As long as my children are not back in school/childcare, how do I balance this with returning to the office?

We understand that school decisions and childcare arrangements can have a direct impact on your ability to make it into the office. Please work with your line manager to agree an approach that works best for you.


If I want to, can I come into the office more than two days a week?

Yes, this is only a guide – if we can safely accommodate you within the capacity on site on the day you would like to come in, you are very welcome!  If you’d like to work from the office more frequently, we’d encourage you to speak with your manager to facilitate this. 


How do we ensure that the office environment is sanitized frequently if we are all hot desking?

The office will continue to be cleaned according to the revised and intensified cleaning schedule. At the same time, cleaning wipes will be made readily available for any additional cleaning.


What procedures need to be followed when I arrive at the office?

The health, safety and wellbeing of our employees is the most important principle guiding our return to the office. To follow this principle, there will be a few requirements in place when employees return to the office.

All Liberty Global employees should take their temperature at home prior to coming into the office. If you are experiencing any coronavirus symptoms or if you have a temperature of 100.4F or higher, do not come into the office and consult your medical provider for further guidance.

When you arrive at the office, proceed to the 10th floor reception area, regardless of how you arrive at the building (either through the lobby or the parking garage). You will need to fill out a symptom check self-assessment form and deposit it in the drop box at reception. Once you have completed the symptom check form, you can proceed to your desk.

You should not stop by your desk or visit any other floor without first going through the check on the 10th floor. If you forget to stop by the 10th floor reception area when you first arrive, you will be directed to that area to complete the symptom check form before you can return to work.

Completing the symptom check form is required once daily.

Anyone who is accessing our office space, including cleaning and maintenance staff, will also participate in the temperature check and follow all procedures outlined for employees.

We’ve produced this short Workplace Safety Guide, so you can quickly see all of the measures in place in the office in one handy document.


Will we be doing temperature checks at the office?

We are asking all employees to take their temperature at home prior to coming into the office. If you are experiencing any coronavirus symptoms or a temperature of 100.4F or higher, do not come into the office and consult your medial provider for further guidance. 

We have also installed a new thermal scanner in the 10th floor reception area that will monitor the temperature of everyone entering our floors. 


What is the process to return to work if I determine I have a fever or coronavirus symptoms while at home?

If you have a fever or develop coronavirus symptoms, consult your medical provider for further guidance. If you are diagnosed with COVID-19, you should follow your doctor’s advice. Typically, you will be quarantined at home and you cannot return to work until the following have occurred:

  • No fever for three days (without the use of fever-lowering medication)
  • Symptoms have resolved (no cough, no shortness of breath)
  • It has been at least seven days since your symptoms first appeared
  • If you were not tested for COVID-19, you should follow the three guidelines listed above
  • If you have been tested for COVID-19 but did not have it, you may return to work when you have been fever free for at least 24 hours and all of your symptoms have resolved.

What arrangement have been made in the office to allow me to maintain social distancing?

All Liberty Global offices and cubicles are arranged in a way that follow social distancing guidelines of six feet, so all employees can return to their normal workspace. All employees should stay six feet apart whenever they are interacting with other people. Employees should wear masks or facial coverings in all public or shared areas of the office, including while sitting at your cubicle or in your office with the door open. This is of course in addition to wearing it in common areas, meeting rooms, the cafe or walking around the office. If someone comes to your office or desk, remember to follow social distancing guidelines and wear your mask.


Will I need to wear a mask or facial covering in the office?

Yes. In accordance with the Colorado statewide mask order, masks or facial coverings  are required in all public or shared areas of the office, including while sitting at your cubicle or in your office with the door open, or while working out in the gym.

You may remove your mask while eating or while sitting in an office by yourself with the door closed.

A mask or facial covering is a cloth, fabric or other soft permeable material that covers the nose and mouth. Employees should bring their own mask or facial covering into the office, but if you forget, there will be a limited amount of masks available in the office.


What should I do if I see someone not following social distancing guidelines or not wearing a mask when they’re supposed to?

Please politely remind them of the requirements. These guidelines are in place to protect everyone’s health and safety. If the issue continues, please contact the Facilities Manager or People Services.


Will I be issued a mask?

In accordance with the Colorado statewide order, masks or facial coverings are required in all public or shared areas. Employees should bring their own mask or facial covering into the office, but if you forget, there will be a limited amount of masks available in the office.


What are the cleaning procedures for the office after employees return?

The cafe staff will be wiping down and disinfecting all cafe surfaces once per hour and the building cleaning staff will be wiping down and disinfecting the restrooms, elevator lobby door handles, stairway handrails and other commonly touched surfaces. The cleaning staff will clean all common areas every evening. Shared containers of Clorox wipes will be available around the office so employees may wipe down their own work spaces frequently, and there will be shared containers of hand sanitizer in the hubs, restrooms and cafe.


What arrangements have been made by the Triangle Building to allow for social distancing and other safety measures?

There will be a one-way entrance to the building on 16th Street and a one-way exit from the building on Wewatta Street. Building occupants will line up for the elevators in a socially distanced manner (six feet apart) and all elevators will be limited to two occupants. The north staircase will be one way for anyone going up the stairs and the south staircase will be one way for anyone going down the stairs.

In accordance with the Colorado statewide mask order, everyone in the Triangle Building should be wearing a mask or facial covering when in common areas of the building. All common areas of the building will be cleaned daily. The Triangle Building has also replaced all filters in the LEED certified air filtration system and adjusted air flow according to government guidelines.


How do I know if I’m a member of what’s classified as a vulnerable group or population?

Vulnerable populations are defined by the State of Colorado here and by the State of California here. Vulnerable persons are encouraged to follow all government guidance.


I am in a vulnerable group and don’t feel comfortable going into the office. What should I do?

Please discuss this with your line manager. If you don’t feel comfortable discussing this with your line manager, please contact People Services. Vulnerable persons are encouraged to follow all government guidance.


What is the guidance for large meetings and events at a Liberty Global site?

No large meetings or events are allowed at any of our sites. This means any town halls, all-hands, etc… must remain virtual.


What is the guidance for large meetings and events hosted externally?

Employees are not allowed to attend any meetings, events, conferences etc… that are hosted externally.


What is the guidance for using meeting rooms, common areas and hubs?

All meeting rooms and common areas will have guidance posted about the maximum number of people that can be in the room or area at any one time. Schneider Commons and the ninth floor collaboration hub will be closed. For any hubs with two entrances, there will be one-way entrances and exits. There will be shared containers of Clorox wipes available in the hubs to wipe down any common surfaces and shared containers of hand sanitizer available for use.


Will the cafe/restaurant be open?

Yes, the cafe will be open in a limited capacity, with a limited menu. There will be a one-way entrance and a one-way exit for the cafe and social distancing guidelines must be followed. Weather permitting, limited seating will be available on the patio for employees who would like to eat meals or have coffee. Social distancing guidelines should still be followed while eating on the patio and Clorox wipes will be available for wiping down tables after eating.


Will the gym be open?

Yes, the gym is now open with restrictions. The gym and showers will be open from 6am to 6pm Monday through Friday. No after hours or weekend access will be permitted.

Access to the gym/showers will be provided upon request only. Access is temporary and will last for one business day. To request access to the gym, please email facilitiesdenver@libertyglobal.com at least 24 hours in advance of your workout. When emailing Facilities, please indicate the date and approximate time you would like access to the gym: morning (6am to 10am), midday (10am-12pm) or afternoon (2pm to 6pm). Facilities will confirm that your request is approved.

The number of employees allowed in the gym at the same time will be restricted to comply with all government guidelines. Some equipment has been removed from the gym and ‘Do Not Use’ signs have been placed on certain equipment to maintain social distancing.

In accordance with the Colorado statewide mask order, masks must be worn while working out in the gym.

Employees must wipe down all equipment/areas they touched after use. Clorox wipes, Lysol spray and a Swiffer mop will be available in the gym.

The locker room and showers will be open, but in accordance with the current public health order, the lockers will not be available for storing personal items.

All employees utilizing the gym must take part in the standard arrival protocols for the office, even if you are just coming into the office to work out.

No classes or personal training will take place in the gym at this time. Online fitness classes will continue.