United Kingdom

Key Facts:

  • Revenue: $6.1 billion1
  • 13.2 million homes passed
  • 5.2 million customers
  • 13.0 million cable service subscribers (RGUs):
    • 3.7 million enhanced video subscribers. Enhanced video services include additional channels, premium channels, and SVoD.
    • 4.9 million broadband internet subscribers. Internet speeds range up to 200 Mbps.
    • 4.4 million telephony subscribers
  • 3.0 million mobile subscribers
as of September 30, 2016

Virgin Media

Virgin Media is the first provider of all four services – enhanced video, broadband internet, fixed-line digital telephony, and mobile – in the United Kingdom (UK). Virgin Media provides these services to 13.0 million cable service subscribers (RGUs), represented by 5.2 million customers, and to 3.0 million mobile subscribers as of September 30, 2016. 

Virgin Media’s cable services are available to 30% of UK television homes. It offers advanced interactive television service, bringing together broadcast television, video on demand, and the best of web in a single set-top box powered by TiVo.

Virgin Media also offers a range of services to business customers across the UK.

RGUs: 13.0 million2

Switzerland RGU's: 2.4 million


Virgin Media provides enhanced video services offering different packages starting with a package that includes 61 video channels and several radio channels. Virgin Media also offers its customers a variety of premium channels, HD programming, interactive services such as VoD, an electronic program guide, and DVR services (TiVo). Virgin Media also offers a comprehensive internet streaming video service, Virgin TV Anywhere, that allows its video customers to stream up to 117 real-time video channels, and watch VoD content anywhere in the UK where they have a broadband connection. In addition, Virgin Media offers the next generation platform TiVo to its digital video customers and at September 30, 2016 it had 3.1 million connected customers. TiVo customers can also access real-time television channels as well as manage their TiVo box with a smartphone, tablet or laptop.


Virgin Media offers multiple tiers of broadband internet services. Virgin Media offers download speeds of up to 200 Mbps utilizing EuroDOCSIS 3.0 technology. Broadband internet services are available to all of Virgin Media’s homes passed.

Internet penetration3

Graph: Internet penetration - United Kingdom


Virgin Media provides one of the largest fixed-line digital telephony services in the country. Its telephony services are available to almost all of its homes passed.

Virgin Media also offers mobile voice & data services as a virtual network operator. It offers its mobile service on both a pre-paid and post-paid basis. In addition, Virgin Media has an extensive network of public WiFi hotspots, including the London underground train (or Tube) stations, available to its customers.

Voice penetration4

Graph: Voice penetration - United Kingdom

Virgin Media Business

Virgin Media Business offers voice, data, and internet solutions nationwide and its next-generation network is able to reach 85% of businesses in the UK. Virgin Media Business solutions include broadband and internet services, site to site connectivity, VPN solutions, telephony solutions, business network services, call center solutions, and cloud and data center services to business customers across the UK. Virgin Media Business customers get access to the UK’s largest nationwide fiber optic network. 

1Revenue is presented as annualized results for the nine months ended September 30, 2016.

2RGUs as of September 30, 2016.

3 Internet penetration is calculated by dividing our internet subscribers by two-way homes passed. As of period end.

4 Voice penetration is calculated by dividing our voice subscribers by two-way homes passed. As of period end.

Information above is presented as of December 31, 2015, unless otherwise stated.