Frequently Asked Questions
- Why outsource my import needs to Liberty Global Group?
- How can Liberty Global Group eliminate the aggravation of late shipments, wrong shipments, poor quality, custom problems, etc.?
- I am just a small business. Can I really save on my import needs like the "Big Boys" do with their volume buying and shipping?
- What's the difference between Direct Importing and buying from an importer?
- What types of products can Liberty Global Group help sourcing and importing?
- How do I check the status of my inquiry or order?
- What if I already have been doing my own importing?
- Does it require training or additional costs to switch?
- Do I have to endure numerous contacts and voice mail trees just to check the status of my order?
- Do I have to maintain a Letter of Credit or use an International Wire Transfer?
- What is the policy regarding cancellation and Liberty Global's terms and conditions?
- How do I contact Liberty Global Group for more questions or if I need more information?
Q: Why outsource my import needs to Liberty Global Group?
A: With Liberty Global you now have 23 years of International Importing Experience on your side. Our job is to get you what you need at a price that makes sense..with NO hassle for you and NO surprises. We have worked with many U.S. companies, including the U.S. Navy and Visteon for over 10 years….we know all of the pitfalls of importing and how to avoid them. Our Guaranteed Door-to-Door Pricing makes your business planning easy. And when things DON’T go as planned, we’ve got it covered.
Q: How can Liberty Global Group eliminates the aggravation of late shipments, wrong shipments, poor quality, custom problems, etc.?
A: Dealing with overseas vendors is very different from buying domestically as there are many factors involved. Liberty’s team has extensive experience in all areas of importing. We work closely with you on product specifications and confirm all requirements are achievable, before production even starts. Any problems are dealt with immediately and effectively.
Q: I am just a small business. Can I really save on my import needs like the "Big Boys" do with their volume buying and shipping?
A: YES! We can offer you the savings of imports with the convenience of buying local. We will try every possible way to reduce your costs by consolidating orders and shipments. With our existing overseas offices, you have on-site control just like the "Big Boys." We do have to meet minimum order quantity (MOQ) due to material or component requirements and may incur extra handling fees if small shipments have to be made by themselves. Volume has a big impact on pricing but, with Liberty, you know exactly what you will be paying…no surprises!
Q: What's the difference between Direct Importing and buying from an importer?
A: Direct importing is buying from overseas manufacturers directly, per your design, using your logo or trade name. With Liberty's Full-Service, you will enjoy a seamless process, from sampling to the final delivery at your door without worrying about working with different cultures or languages. You can see Liberty’s Terms and Conditions for cancellations & returns. Direct importing gives you the best possible price without the hassle of traveling overseas and taking the risks of having unpleasant surprises. Direct importing does require full payment and a longer lead time for overseas production, usually 90-120 days from sample approval date.
Buying from an importer is a different story. Most importers work with 70-100% mark-up on top of factory's cost as they have to keep inventory in their warehouse. You also can't customize easily when buying from an importer as the merchandise is pre-selected, often with the importer's logo. This may be a good solution for start-up companies or new ventures that need to test the market.
Q: What types of products can Liberty Global Group help source and import?
A: Liberty can source and custom make just about anything that is labor-intensive, provided there is no copyright or patent violations. If you know what you want manufactured, then just send the sample, specifications and quantity for a quote.
Here are just a few examples of what we do:
- Sewing items: caps, hats, pillows; cases; pouches; bags; wraps; bath robes; slippers; golf head covers; towels; T-shirts (may require quota); denim jeans (may require quota); pet bed, pet clothing, quilts, etc.
- Textile: Existing or make-to match
- Medical supplies: medical wraps, fluid collection bags, FDA approved factories with sterilization facility. Liberty is registered importer with the FDA.
- Metal parts and finished products: stamping; casting; wire forming; welding; etc. with different surface finishes such as brass; nickel; antique; brushed; etc.
- Multi-component Packs: Different components which might include metal, fabric, plastic injection, etc. , customized or made with existing tooling, to be packed or assembled
- Promotional Items: competitive and high perceived value items, such as electronics; bags; jewelry; art & craft supplies; gadgets; inflatables; etc.
- Other customized items: we’ll be happy to sign an NDA to work on your design. Please be prepared to provide samples and/or detailed drawings. Sample charges and international courier charges may apply.
WHATEVER YOU NEED, WE CAN GET IT!
Q: How do I check the status of my inquiry or order?
A: A Liberty Account Manager is assigned to your account and remains in communication with you at all times. You will interact with a real person, not a machine. All telephone calls, faxes and E-mails are guaranteed to be answered by the next business day.
Q: What if I already have been doing my own importing?
A: Liberty can be your outsourced import agent handling all import logistics while you decide on what to buy and from whom to buy it. Liberty has 7 China offices. We can compete with anyone. By choosing Liberty, you have nothing to lose. You will pay less and you will have the comfort of knowing you have our decades of experience behind you. Please note Liberty can not warrant quality of the shipments if you select the factory and Liberty only handles import logistics.
Q: Does it require training or additional costs to switch?
A: Liberty will work with your current procedures. Consider us your own import department without the overhead. No learning curve or risk. You pay only for the services rendered.
Q: Do I have to endure numerous contacts and voice mail trees just to check the status of my order?
A: No. A Liberty Account Manager will be assigned to remain in communication with you at all times. You have the option of dealing with only one person, always! All telephone calls, faxes and E-mails are guaranteed to be answered by the next business day.
Q: Do I have to maintain a Letter of Credit or use an International Wire Transfer?
A: No. Since everything is made per your order, the factory can not sell to others. A deposit is required upon ordering and full payment is required before making the final shipment. Letters of Credit and International wire transfers are the usual payment methods for imports. HOWEVER, with Liberty Global Group you have the convenience of paying by check even if your vendor requires a Letter of Credit. This service is offered as an option to customers with credit approval for an additional fee.
Q: What is the policy regarding cancellation and Liberty Global's terms and conditions?
A: Cancellation: Obviously, custom orders do not allow for cancellation... Cancellation penalty is 100% of the amount shown on the Proforma Invoice or Sales Confirmation signed by the customer.
Of course, you will have counter sample to approve before you place the order so you know what to expect.
Terms and Conditions: Liberty Global Group will warrant shipment matches the quality of the approval sample and may replace defective units by ocean freight or give credit for the value of the defective goods per Liberty's invoice unit price as the maximum compensation. Only manufacturing defects will be covered by this policy.
Any claim for quality or quantity discrepancy must be sent to Liberty Global Group in writing within 7 days after delivery and all defective units must be set aside for physical inspection or return. Return freight will be reimbursed by Liberty Global Group after the return merchandise is proven to have manufacturing defects. No claim shall be processed without physical samples. No payment deduction can be made without an official signed credit memo from Liberty.
Since all orders are made to order per customer's specifications and/or instructions, Liberty Global Group does not warrant the design matches the intended use. It is customer's sole responsibility to approve the sample provided by Liberty to make sure it meets the requirements of the intended use and to obtain product liability insurance on its own.
Customer may choose to send representatives to inspect the shipment at the factory's location at the time of shipping and such inspection shall relieve Liberty Global Group of the Terms and Conditions stated above.
Click here for complete Terms and Conditions.
Q: How do I contact Liberty Global Group for more questions or if I need more information?
A: Click here to contact us:
Liberty Global.
Let us become your Global Partner for Direct Imports.
Liberty Global Group, 1382 Valencia Ave. Unit B, Tustin, CA 92780 USA
Tel: (714) 258-7998 • Fax: (714) 258-8556 •
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