For More Information
Customer Privacy and Data Security
As a provider of internet, telephone and television services, our customers’ entire digital lives are entrusted to our organization. Consequently, the obligation on us to ensure the safety of their data is central to every decision we make.
This responsibility is both legal and ethical. High-profile digital hacking in the UK during 2015 highlighted the imperative to protect our customers from risk, while legally, we comply with strict regulation and legislation across all of our markets.
Digital safety is comprised of two main work streams: customer privacy and data security. As they are closely linked, our teams work together to make sure we keep all data safe and protected.
Putting Our Customers First
At Liberty Global, we put our customers at the heart of everything we do and strive for consistently positive experiences that meet or exceed our customers’ expectations. In 2015, as a foundation of this approach, we established a single, global monitoring platform using the Net Promoter Score (NPS) metric to help us listen and improve based on real
Keeping Children Safe Online
As the overall volume of online content increases exponentially year-on-year, so too does the quantity of material unsuitable for young people. We are determined to maintain our focus on child safety and provide opportunities for children to reach their full potential online.
Since 2007, we have produced toolkits for families, educators and a broad age range of children. These resources aim to educate parents and teachers and empower children to protect themselves online while discovering the endless possibilities of the digital world. In 2015, Liberty Global joined the ICT Coalition for Children Online, which aims to help young people in Europe make the most of their digital life and become better equipped to handle the challenges and risks it may bring.