Our 2013 Commitments

Progress Against Our Commitments

Here is our progress against our 2015 commitments. We are currently setting new commitments for 2016.


2015 Commitments

2015 Progress


Continue to support the European
Commission's Grand Coalition for Digital Jobs through programs to advance youth skills and digital entrepreneurship


Achieved - In 2015, Liberty Global continued to support the goals of the Grand Coalition for Digital Jobs. We achieved the targets set
by the European Commission and became a key partner in the 'all you need is code' industry workstream.


Develop and launch 'The Web We Want' toolkit for educators


Achieved - The handbook, created in partnership with European Schoolnet and Google, is now available in eight languages. We
also launched a social media campaign aimed at teachers.


Redefine Liberty Global's 'promoting
a digital society' strategy


Achieved - In 2015, we redefined the 'promoting a digital society' strategy. Our new and ambitious 'Digital Imagination' flagship program will be implemented mid-2016.


Conduct an audit of our privacy incident response management process


Achieved – An audit of our incident response management process in Europe was conducted in 2015. Results confirmed our approach is
well managed, but there is still work for us to do to ensure that all our employees are confident with the process and escalation path.


Finalize and publically report our
Net Promoter Score for 2015

Partly Achieved

Partly Achieved - In 2015, we successfully aligned our methodology and deployed a single NPS platform for all markets. This provides us
with consistency going forward. However, the change in methodology means we cannot compare against a 2014 benchmark and therefore cannot report our relative annual NPS performance this year.


Improve our energy efficiency by 15%
each year through 2020


Achieved - We improved our energy efficiency by 29% in 2015 and 66% compared to 2012, putting us ahead of our target.


Be five times more carbon efficient by 2020


Achieved – Since 2012, we have improved our carbon efficiency threefold. With four more years remaining, we are on track to achieve our target.

Develop an e-waste target Not Achieved

Not achieved – We postponed developing a global e-waste target to 2016 in order to align with internal business projects.


Maintain inclusion in FTSE4Good and
Dow Jones Sustainability Indices (DJSI)


Achieved - We were listed in the FTSE4Good and Dow Jones Sustainability North America and World Indices. As one of the top-scoring companies in the media industry, Liberty Global was pleased to receive the RobecoSAM Silver Class award from DJSI in January 2016.


Implement action plans to advance
employee engagement


Achieved - The global Zoom survey launched in 2015 with 85% employee participation, and 62% considering themselves engaged, putting us well above the global benchmarks of our independent surveyor, Aon. Action plans are now in place to address employees' feedback.


Develop and launch a CR awareness strategy

Partly Achieved

Partly achieved – We began the process of updating our CR framework, name and narrative, and in this report we have adopted this new approach. We anticipate this work, including communications to drive further CR engagement across the business, will be completed in 2016.


Assess a further 100 suppliers as part
of our ESG supplier assessment


Achieved - 147 suppliers were assessed via the EcoVadis platform.


Implement corrective action plans with
remaining four high risk suppliers

Partly Achieved

Partly achieved - Corrective action plan requests were initiated with all four suppliers and two were upgraded to normal status.
We are continuing to implement corrective action plans with the remaining two suppliers.