Telenet repurposes customer-used set-top boxes, decoders and modems, and has partnered with the Belgian sheltered employment workshop, BW Imsir, for the last 10 years, sending customer equipment to be refurbished as new.
BW Imsir provides training and employment for people with learning disabilities, some of whom have suffered from long-term social exclusion. Set-top boxes and modems returned by customers to Telenet centers end up at the BW Imsir workshop, where employees test, clean and refurbish the equipment, and repackage it for use by new customers. Its operation aligns with the highest quality standards and is ISO 9001 certified.
Thanks to Telenet's growing supply of returned equipment, BW Imsir now has 40 staff dedicated to dealing with its hardware stream. In addition, the Telenet Foundation funded new computers for a training classroom at BW Imsir's facilities and actively encouraged Telenet employees to volunteer their time to train BW Imsir's staff in digital literacy. As a result, this innovative partnership was nominated for a supply chain award, supported by the Ghent Business School.
The partnership was a finalist in the "large companies" category for its approach to the "3Ps" – People, Planet, Profit. People, because the project creates jobs for 40 people at BW Imsir; Planet, because the initiative avoids sending 712 metric tons of hardware to landfill each year; and Profit, in the form of €18.5 million capital expenditure avoidance by re-using materials.