ANNUAL
REPORT
2014

WE PUT OUR CUSTOMERS
AT THE HEART OF
EVERYTHING WE DO

Message from Mike Fries
<Play video

PUTTING
CUSTOMERS FIRST

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PUTTING
CUSTOMERS FIRST

Placing the username and password sticker on top of our modems seems like a small change, but it means a lot to our customers. We constantly strive to improve our products and processes, making changes - big and small - to create the very best customer experience.

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Unprecedented
SCALE

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Unprecedented
SCALE

The completion of the Ziggo acquisition in 2014 presented us with a unique opportunity to create national scale by combining two Dutch businesses. Our ability to seamlessly integrate newly
acquired companies remains a key driver of our success.

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KEY
FIGURES

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ULTIMATE Customer
Experience
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ULTIMATE Customer
Experience

Today’s consumers want seamless access to an unlimited supply of content and apps - wherever they go. In 2014, we continued to invest in our building blocks to deliver the ultimate Connected Entertainment experience

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DEVELOPING
LEADERS

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DEVELOPING
LEADERS

In March 2014, more than 300 of our senior leaders gathered in Denver to kick off Lead Forward. The high-impact learning and bonding experience that followed will help shape our company for years to come.

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FUTURE OF THE
INTERNET

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FUTURE OF THE
INTERNET

It’s a world most consumers don’t know about, and yet their digital lives depend on it. Liberty Global’s latest public policy report explores the dynamics of IP Interconnection, the underlying structure of network connections that makes the Internet work.

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Helping
BUSINESSES GROW

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Helping
BUSINESSES GROW

Millions of small and home offices are located within reach of our powerful European broadband network, providing a massive opportunity to connect these businesses and help them grow.

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OUR
OPERATIONS

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PREPARING YOUTH
FOR JOBS
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PREPARING YOUTH
FOR JOBS

The number of unfilled ICT-related vacancies in Europe is predicted to reach 900,000 by 2020, while youth unemployment is on the rise. At Liberty Global we support several youth projects to help bridge this widening skills gap.

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OUR ENVIRONMENTAL
Impacts
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OUR ENVIRONMENTAL
Impacts

In 2014, we received a number of accolades for our commitment to Corporate Responsibility and sustainability, including the RobecoSAM Industry Mover award.

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